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Privacy

Palazzo Caruso, takes seriously the protection of the privacy of its users' data. This Privacy Policy ("Policy") describes what information we collect about our guests, visitors, users of the website and mobile application, gift voucher buyers, subscribers, subjects who contact us for inquiries, business contacts and all other people from time to time (each referred to as "guest", "user", "you" and their pronomies).


If you agree to receive commercial announcements, we will send you communications from us regarding news, offers, products and services provided by us and our partners that may be of interest to you, as described below on the palazzocaruso/privacypage,   sent by email and through other commercial channels.

We invite you to read this Policy carefully. By visiting our website, using our services, or otherwise interacting with us, you agree to the data processing activities described in this Privacy Policy. Please note that any websites whose link is present on our site are subject to its own privacy policy and policy. If this policy is amended, your continued use of our website and services will result in acceptance of the amended policy.

If you have any questions about this policy, you are invited to write to the e-mail address direzione@palazzocaruso.com or to the address of our  office Palazzo Caruso Piazza Barberini,5- 00187 Rome

This version of the Privacy Policy was published in May 2021.

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We may process the following data about you:

1.2. How do we use your data?

We may process your data in accordance with the law where necessary in order to:

(a) respond to, and process your questions, your comments, complaints and requests;

(b) process your bookings or cancellations, provide the services, products or content requested by you, manage and administer your user account, send you service communications and allow you to participate in interactive functions of our applications and websites, if you have decided to do so;

(c) provide the customer, new or old, with superior personalized service, including customer service before, during and after his stay. For these purposes, we may create a customer profile that includes data from our property management system, which will also allow us to improve the relevance of our communications;

(d) show content on websites and applications, such as stories, product reviews, observations and photos, provided by you;

(e) process applications for jobs that you have submitted, profile for recruitment purposes, manage your login data on our job opportunities platforms, and use recruitment tools that enable us to assess the candidate's suitability for specific roles;

(f) allow our suppliers and service providers to perform certain functions on our behalf, including hosting our websites, booking applications and platforms, verification and technical, logistical or other functions;

(g) send you personalized business communications, alerts and newsletters through our commercial channels, and send personalized advertisements to your devices, with your consent or as permitted by law;

(h) communicate with the guest and manage their participation in special events, programs, surveys, competitions, prize draws and other offers or promotions;

(i) administer our business, including financial transactions, debt control and debt recovery;

(j) ensure the security of your account, our premises and facilities and our business, for example by monitoring account activity and installing CCTV; verify the identity of the user, where required; prevent or detect fraud or abuse of our websites, products and services, for example by requesting verification data in order to reset your account password; implement and implement our general terms and conditions of the company or any other agreements made with you; manage technical aspects of our website, including fault identification, diagnosis of technical and maintenance issues, testing, encryption and similar operations;

(j) perform data analysis, statistical research, and trend analysis in relation to your activity, demographics, guest profiles, user comments or other contributions to develop and improve our websites, products and services and to ensure the effectiveness of our business efforts.

The legal basis of the processing of your personal data by Palazzo Caruso for  the purposes described above usually includes:

If you wish Palazzo Caruso  to stop sending you commercial communications, you may use the rejection link, the Unsubscribe link in our commercial communications or change the application settings.

If you wish to withdraw your consent to cookies at any time, you, or another person using your device, have the option to accept or block cookies by changing your browser settings. If you choose to block cookies, you may not be able to make full use of the interactive functions of the website, the contents and services of Palazzo Caruso.

1.4. Disclosure of user data

We may disclose your data in accordance with the law for the purposes listed above to third parties, including:

Palazzo Caruso strives to protect your data with the measures specified below. Unfortunately, it is not always able to guarantee absolute safety. The security of your data may be compromised by unauthorized entry or use, hardware or software failures, events beyond our control, and other factors. Nevertheless, we will respect our obligation to implement appropriate technical and organizational measures to ensure a level of security of personal data appropriate to the protection against the risks of data breach.

. Credit card data is transmitted and stored in encrypted format and is decrypted only when necessary for the debiting of payment or as a guarantee of future stays. Access to uncrypted credit card data is limited to the persons in charge, as is good practice. Palazzo Caruso  protects the security of user data during transmission using technology  ...... ........ which encrypts the data entered and is certified by.

It is important to note that email communications are not secure. This is an inherent risk to email usage. You should be aware of this when asking for information or sending forms by e-mail (for example, from the "Contact us" section of the website). It is recommended not to enter sensitive information (for example, credit card details) when using email.

Finally, as a precautionary measure, it is advisable to always close the browser after you have finished using a form or the site dedicated to reservations. Although the session closes after a short period of inactivity, it is preferable to close the browser immediately after you finish. The user must ensure that they use strong login credentials when setting up their account and protect themselves from unauthorized access to the password and computer.

How long is user data stored?

Personal data will be stored for as long as necessary for the pursuit of the above purposes or in accordance with the provisions of applicable law. If you reside in the European Economic Area or the United Kingdom, you can contact us for more details about our retention periods in relation to your personal data.

User rights

Right to complain to a supervisory authority. We suggest that interested parties contact us about questions or complaints about how we process their personal data. However, each data subject has the right to contact the relevant supervisory authority directly

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